Heaven's Best, a leader in carpet and upholstery cleaning franchise opportunities, was recently ranked #1 Best in Category for large cleaning and maintenance systems and awarded the Franchisor of The Year title by Franchise Business Review. Each year, FBR surveys thousands of the best franchise experts in the business—the actual franchise owners—who then rate their franchisors. Heaven’s Best franchisees overwhelmingly responded to the opportunity to give the business two thumbs up, citing Heaven’s Best affordability, training, support, products, and the outstanding integrity of the firm. If you’re looking for a winning franchise business, the article below is well worth your time and thought.
Peter Casey, Financial Consultant
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Heaven's Best Awarded Top Honors Third Year in a Row
by Cynthia Adams
Franchisee satisfaction highest among Heaven’s Best owners for three years since 2006
Kittery, ME (March 7, 2008) – Owners of Heaven’s Best carpet cleaning franchises are happy and for the third year running their feedback and franchisee satisfaction has helped the company win the 2008 Franchisee Satisfaction Award presented by Franchise Business Review.
“Once again, we are honored to receive the Franchisee Satisfaction Award. For three straight years, we have heard from our franchisees and their feedback has kept us at the top each year,” said Cody Howard, CEO of Heaven’s Best Carpet Cleaning. “With the help of Franchise Business Review, we can continue to build on franchisee satisfaction and maintain Heaven’s Best leadership in the industry.”
“Keeping franchisees satisfied is not an easy task, especially for three years in a row; Heaven’s Best recognizes the importance of franchisee satisfaction and works to maintain its leadership role,” says Eric Stites, Founder and President of Franchise Business Review. “Tracking franchisee satisfaction has helped Heaven’s Best and all of our clients continually keep their current franchise owners’ needs in the forefront and create a desirable investment opportunity for potential candidates.”
To measure franchisee satisfaction, Franchise Business Review surveyed franchisees from 325 franchise companies, representing 45,000 franchisees. Franchises were evaluated in five areas: Training & Support, Franchise System, Franchisor/Franchisee Relations, Financial Opportunity and Overall Satisfaction. Franchisees were asked a series of questions in these areas and then rated their franchisor on a scale of 1 (poor) to 5 (excellent). All franchisees from each participating franchise company were invited to take the survey. The average rate of participation was 50%, with some franchise companies achieving as high as 100% participation from their franchise owners.
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